Frequently Asked Questions
ALL TICKET PRICES ARE PER PERSON!
WHICH CREDIT CARDS DO YOU ACCEPT?
We accept Visa, MasterCard, and Discover.
CAN I BUY A DESIGNATED DRIVER TICKET?
There is a $30 discount for Designated Drivers. Just enter coupon code: DD_SOBER during the checkout process while purchasing your ticket(s) from this website and $30 will be deducted from your order total. One Designated Driver coupon code can be used per checkout transaction. Designated Drivers will not be served any alcohol by the Brews Cruise tour guide.
WHAT CAN I EXPECT ON MY TOUR?
Our tours are knowledge-based. You will be given detailed information about the beer brewing process and learn about the nuances of different beer styles. Your Brews Cruise guide and the staff of the breweries you will visit are very knowledgeable and will gladly answer any questions you may have.
HOW LONG IS THE TOUR?
Tours typically last 3-3 ½ hours (be sure to arrive approximately 15 minutes before scheduled start time to assure an on-time departure).
WHAT IS APPROPRIATE ATTIRE TO WEAR FOR MY TOUR?
Anything comfortable is appropriate… however, open-toed shoes are NOT permitted for safety reasons in some of the breweries, so please wear close-toed shoes!
HOW MANY BEER SAMPLES CAN I EXPECT TO RECEIVE DURING THE TOUR?
Typically you will receive approximately 12 (4 ounce) samples during the tour. You are not obligated to drink each sample provided. IT IS HIGHLY RECOMMENDED THAT YOU ARRANGE TRANSPORTATION OR DESIGNATE A SOBER DRIVER BACK TO YOUR HOME OR HOTEL AT THE END OF THE TOUR. Your guide will happily provide you with local taxicab information at your request.
WHERE DOES MY TOUR DEPART FROM?
- Click to view any given tour on the calendar to read a full description of the tour (including departure points/times, etc).
- If you have already booked, please refer to your order confirmation email for a full description of your tour (including departure points/times, etc).
WHERE DO I PARK?
That depends on where your tour departs from:
- If tour departs from the Zebulon Vance Memorial at Pack Square:
Biltmore Ave Garage is located under the Aloft Hotel. The first hour is free, then $1/hr (daily maximum $8). Another parking garage is located at the corner of Eagle St. and Biltmore Ave.
- If tour departs from Hi-Wire Brewing:
Wall Street Parking Garage is located approximately two blocks from Hi-Wire Brewing. The first hour is free, then $1/hr (daily maximum $8). If the Wall Street parking garage is full, the Rankin Street Parking Garage and Asheville Civic Center Parking Garage are also located nearby.
- For a full list of city-owned and private parking options, click here.
ARE THERE HOTELS WITHIN WALKING DISTANCE OF THE TOUR’S STARTING/ENDING PLACE?
There are several hotels within easy walking distance. Hotels include the Sheraton Four Points, Hotel Indigo, Haywood Park Hotel, Aloft Asheville Downtown, Downtown Inn, and Renaissance Hotel. The Sweet Peas Hostel is located directly above the Lexington Avenue Brewery.
WHAT IS THE APPROPRIATE AMOUNT TO TIP OUR TOUR GUIDE?
According to tipping.org, tour guides are typically given a gratuity of 10-15% of the price of the tour, but any amount is greatly appreciated by your tour guide.
CAN I PURCHASE MERCHANDISE AT THE BREWERIES?
Yes. Each brewery offers a selection of t-shirts, pint glasses, etc for purchase. You may also purchase an array of Brews Cruise merchandise during the tour.
CAN I BRING ALCOHOL AND/OR FOOD ON THE VAN OR BUS?
You may not bring alcoholic beverages on the tour with you. However, food may be brought on board, as long as you clean up your mess after eating.
CAN MINORS OR DOGS JOIN THE TOUR?
Minors will be allowed on private tours booked at maximum capacity (24-28 people). Otherwise, adults 18 or older are welcome to join the tour and pay the designated driver price. Although many of the breweries are dog-friendly, we do not allow pets on the tour.
HOW DO GIFT CERTIFICATES WORK?
- Are you purchasing a gift certificate for someone? Your order # is the redemption code your recipient should reference when calling (828) 545-5181 to book their tour. If you want to increase the amount of the gift certificate, just add more than one to order.
- Did you receive a gift certificate and want to redeem it? Please call (828) 545-5181.
- Did you receive a gift certificate that was purchased before January 1, 2014? We have switched to a new system. Please call (828) 545-5181 to book your tour.
- We plan to also offer a hardcopy gift certificate option at some point in the near future.
WHAT IS THE REFUND/CANCELLATION POLICY?
We have a 24-hour cancellation policy (48 hours for parties of 6 or more). We require a $5.00 cancellation fee for each ticket cancelled. Cancellations made less than 24 hours before the start of your scheduled tour (48 hours for parties of 6 or more) will be charged full ticket price. Call (828) 545-5181.
We may also have to cancel tours in the instance of inclement weather. If we cancel a tour for any reason, you will receive a full refund and a $10 per person discount on a future tour.
DO YOU OFFER SPECIAL PICK-UP & DROP-OFF ARRANGEMENTS?
Generally, we do not make special arrangements. We may make exceptions for private parties of 24 or more. Please call (828) 545-5181 for more information. We also offer a Private Tours service.