Frequently Asked Questions

ALL TICKET PRICES ARE PER PERSON!

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There is a 4-person minimum for each tour; in the event the minimum # of cruisers is not met, tour is subject to cancellation. If your tour is cancelled, you will be contacted by Asheville Brews Cruise prior to your tour date.

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WHAT IS THE PRICE OF A DESIGNATED DRIVER TICKET?
Designated Driver tickets are $25. To purchase a Designated Driver ticket, enter the coupon code: DD_SOBER during the checkout process while purchasing your ticket(s) from this website. $20 will be deducted from your order total ($45 regular ticket price - $20 Designated Driver coupon code = $25 Designated Driver ticket). One Designated Driver coupon code can be used per checkout transaction. Designated Drivers will not be served any alcohol by the Brews Cruise tour guide.

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WHAT IS THE REFUND/CANCELLATION POLICY?
We have a 24-hour cancellation policy (48 hours for parties of 6 or more). We require a $5.00 cancellation fee for each ticket cancelled. Cancellations made less than 24 hours before the start of your scheduled tour (48 hours for parties of 6 or more) will be charged full ticket price.

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WHERE DOES MY TOUR DEPART FROM?
If you're not sure of your departure point, visit our Tours & Fees page to find your tour info in the list.

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WHERE DO I PARK?

That depends on where your tour departs from:

If tour departs from the Zebulon Vance Memorial at Pack Square:
Biltmore Ave Garage is located under the Aloft Hotel. The first hour is free, then $1/hr (daily maximum $8). Another parking garage is located at the corner of Eagle St. and Biltmore Ave.

If tour departs from Lexington Avenue Brewery:
Rankin Street Parking Garage is located only one block northwest of the brewery. The first hour is free, then $1/hr (daily maximum $8). If Rankin Ave Parking garage is full, the Asheville Civic Center parking garage is located just next door.

For a full list of city-owned and private parking options, click here.

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HOW LONG IS THE TOUR?
Tours typically last 3-3 ½ hours (be sure to arrive approximately 15 minutes before scheduled start time to assure an on-time departure).

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WHAT CAN I EXPECT ON MY TOUR?
Our tours are knowledge-based. You will be given detailed information about the beer brewing process and learn about the nuances of different beer styles. Your Brews Cruise guide and the staff of the breweries you will visit are very knowledgeable and will gladly answer any questions you may have.

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WHAT IS APPROPRIATE ATTIRE TO WEAR FOR MY TOUR?
Anything comfortable is appropriate, especially shoes. Open-toed shoes are not permitted in some of the breweries, so wear close toed shoes.

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HOW MANY BEER SAMPLES CAN I EXPECT TO RECEIVE DURING THE TOUR?
Typically you will receive approximately 15-16 4 ounce samples during the tour. You are not obligated to drink each sample provided. IT IS HIGHLY RECOMMENDED THAT YOU ARRANGE TRANSPORTATION OR DESIGNATE A SOBER DRIVER BACK TO YOUR HOME OR HOTEL AT THE END OF THE TOUR. Your guide will happily provide you with local taxicab information at your request.

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ARE THERE HOTELS WITHIN WALKING DISTANCE OF THE TOUR’S STARTING/ENDING PLACE?
There are several hotels within easy walking distance. Hotels include the Sheraton Four Points, Hotel Indigo, Haywood Park Hotel, Aloft Asheville Downtown, Downtown Inn, and Renaissance Hotel. The Sweet Peas Hostel is located directly above the Lexington Avenue Brewery.

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WHAT IS THE APPROPRIATE AMOUNT TO TIP OUR TOUR GUIDE?
According to tipping.org, tour guides are typically given a gratuity of 10-15% of the price of the tour, but any amount is greatly appreciated.

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CAN WE PURCHASE MERCHANDISE AT THE BREWERIES?
Yes. Each brewery offers a selection of t-shirts, pint glasses, etc for purchase. You may also purchase an array of Brews Cruise merchandise during the tour.

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CAN WE BRING ALCOHOL AND/OR FOOD ON THE VAN OR BUS?
You may not bring alcoholic beverages on the tour. However, food may be brought on board, as long as you clean up your mess after eating.

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CAN MINORS OR DOGS JOIN THE TOUR?
Minors will be allowed on private tours booked at maximum capacity (24-28 people). Otherwise, adults 18 or older are welcome to join the tour and pay the designated driver price. Although many of the breweries are dog-friendly, we do not allow pets on the tour.

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DO YOU OFFER SPECIAL PICK-UP & DROP-OFF ARRANGEMENTS?
Generally, we do not make special arrangements. We may make exceptions for private parties of 24 or more. Please call for more information.